CANCELLATION POLICY

There will be no charge for cancellation of 2 or more consecutive pet sitting services 30 days before your scheduled departure. After 30 days cancellation of services will be billed to you at 100% in addition to unexpected late departure & early arrival back home- as I have been unable to schedule and book other clients because of scheduling care for your pet(s). Sorry, no exceptions

​PAYMENT

Nova's Ark accepts checks and cashAll payments are due in full before or at the time of the first service. Payments not received will be billed to you by invoice via email to be paid online. If payment is not received within 2 days of the first service, a $30 late fee will be charged for non-payment. 

Sorry, no exceptions

VISItors

Please notify Nova's Ark if others (housekeepers, nannies, family, friends, etc) will have access to your home during your absence. It is understood that the client will notify anyone with access to the home that Nova's Ark services have been engaged. The police will be called on all intruders or suspicious acts without exception. Nova's Ark Professional Pet Sitting Services is not liable and is completely indemnified for any and all liability stemming from the act(s) or failure to act of third parties, whether known or unknown, including but not limited to, friends, neighbors, relatives, or other service persons, that have access to and can enter your residence for any purpose while Nova's Ark is caring for your pet(s).

​THE "We have arrived home safe" CALL

Please let me know you have arrived home safe via phone, voicemail, email, text, at any hour, otherwise I will continue to visit to assure the safety and well being of your pet(s). Rates for Emergency visits will be determined at the discretion of Nova's Ark